Contact & Grievance Officer

1. Company

• NameSaundarya Roof Private Limited
• Corporate Identity Number (CIN)U63119ME2026PTC474233
• Permanent Account Number (PAN)ABTCS4158A
• Registered officeH.No. 598, Main Road, Adarsh Nagar, Lakhni, Bhandara — 441804, Maharashtra, India
• Support emailhelpdesk@saundaryaroof.homes

2. Grievance Officer

In accordance with section 10 of the Digital Personal Data Protection Act, 2023 and Rule 5(3) of the Consumer Protection (E-Commerce) Rules, 2020, the Grievance Officer for Abhay is:

3. How to file a grievance

Write to the Grievance Officer at helpdesk@saundaryaroof.homes with the following details, so we can investigate your complaint quickly:

• Your name and the role you use in Abhay (Workspace Owner, warden, parent, student, staff).
• The workspace code (for example, SHANTI).
• The phone number or email address linked to your account.
• A clear description of the issue, including dates and (where helpful) screenshots.
• What outcome you are seeking.

4. Escalation

If your grievance remains unresolved after fifteen (15) days from the date the Grievance Officer received your complaint, you may approach the Data Protection Board of India established under section 18 of the Digital Personal Data Protection Act, 2023, once it has been notified by the Central Government.

5. Data Protection Officer

A separate Data Protection Officer is required by the DPDP Act only for entities notified as Significant Data Fiduciaries. Saundarya Roof Private Limited has not been so notified at the date of this page. The Grievance Officer named above serves as the single point of contact for all data-protection matters until such a notification is received.

6. General support

For questions that are not formal data-protection complaints — for example, how to enrol a student, how to reset a password, or how to configure a device — please write to helpdesk@saundaryaroof.homes. We aim to respond within one (1) business day.